What’s Keeping Your Organization from Growing? Your Unresolved Issues

Posted on December 28, 2017 by Kevin McArdle in Execution, Nothing’s Working, People

Growth
Unresolved issues within your organization drain your staff’s energy, slow your company’s progress and work in opposition to any forward motion you’re working so hard to create.

Successful companies solve their issues. They don’t let them linger. Problems are like mushrooms: When it’s dark and rainy, they multiply. Under bright light, they diminish. The sooner you can admit that you have issues—every company does—the faster you will move forward.

In order to open up your company’s full potential for growth, take the first step toward solving your issues: Sit down with your management team to get each and every one of your organization’s issues down on paper. I suggest creating three Issues Lists:

  1. Company issues that can be shelved beyond 90 days. You’ll still capture these to tackle them in the future, but they’re not important enough to address this week or even this quarter.
  2. Weekly issues identified by your leadership team. These are pressing company-wide issues that need to be solved this week or at least this quarter. For example, key employee issues, major client challenges and process problems belong on this list. You should address these in weekly meetings with your leadership team.
  3. Departmental issues that are more local. Like the weekly issues, they need to be solved quickly. For example, a sales team missing its call numbers or operations struggling to fulfill orders would both be issues that belong on a list like this. These should be addressed within weekly departmental meetings.

Once you’ve defined the issues that need to be dealt with in the next 90 days and put them on list #2 or list #3 above, you’ll want to assign a priority to each. Don’t make the mistake of tackling the top of your Issues List and working your way down. Address the most important issues first.

Once you have your priorities set, we recommend the following process to our clients for dealing with issues quickly and efficiently. We call this an Issues Solving Track:

  1. Identify the underlying root cause of the issue.
  2. Discuss the best possible ways to resolve the issue.
  3. Solve the issue by selecting the best action steps to take to make the issue go away forever.

Once you begin eliminate the obstacles to your growth, you’ll be surprised how quickly you’ll begin to gather momentum.

What’s your current procedure for dealing with your unresolved issues? If you’d like to implement a process like the one I detail above, reach out to me at kmcardle@McArdleBusinessAdvisors.com. I’d be happy to help!

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